Parent Portal Help

The information and videos below should help you understand setting up and using your parent portal account.

Do I have to create a parent account to view my student's information?

Yes (unless you already have a Southern username and password). The parent account gives you access to your student’s information and it’s our way of identifying you so their information remains secure.

If I already have a Southern username, do I need a parent account?

 No, you may access the Parent Portal by logging in with your existing Southern username and password.

Can’t remember your Southern username?

Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can’t remember your password?

You may reset your password here.

Do I have a Southern username?

 If you are a current or former Southern student or employee, you have a username already. If you can’t remember it, or cannot remember your password, we can help.

Can’t remember your Southern username?

Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can’t remember your password?

You may reset your password here.

What's the difference between a Southern account and a parent account?

 If you are a current or former Southern student or employee, you probably have an existing Southern username. You can use it to access your student's information on the parent website.

Parent accounts are a specially designated account provided for those who have not been a student or employee.

I can't remember my Southern username. What do I do?

 
If you have a Southern username but can’t remember it, call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

I can't remember my password. What do I do?

How do I create a parent account?

 When your student grants you access to grades and financial information (from their My Access page on the Southern website), they also send you an invitation email with instructions for creating a parent account.

Can I pay my student's bill online?

 Parents can access their student’s financial information (eBills, payments, and payment plans) through our bill payment system called TouchNet. The system requires a separate account than the Southern parent account and authorization from the student for any account you wish to pay towards. You can access the bill payment system at southern.edu/payment.

How do I update my personal information in the system?

Parent or student information may be updated by emailing the correct information to addresschange@southern.edu.

Why do students have to give permission for parents to view their information?

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records. Read more about FERPA laws » 

Why isn't my student listed on the page?

 Student information is protected by FERPA laws. You may view financial and academic information only if your student has allowed you access.

Check with your student about getting access. Students grant permission on their My Access page on the Southern website.

If your student has granted you permission and is still not listed on your Parent Portal page, please contact the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707. 

 

 

VIDEO TUTORIAL, ANYONE?

Easily make your way around the parent website by viewing these brief how-to videos.

Introduction

Setting up your account