FAQ

• Transportation to a local doctor's office during regular working hours can be arranged if needed by Transportation Services. To access this service, the student needs to call Transportation Services (423-236-2716).

Employees—There is a $20 co-pay each time an employee or dependent is seen at the UHC. The co-pay is accepted in the form of cash, credit card, or check or can be deducted from payroll.

Students—All charges incurred at the UHC will be charged to the student's account. The UHC will submit claims for students using Southern's student insurance (United Healthcare). The insurance reimbursement is posted to the student's account when it is received. The UHC is unable to process claims for students with private insurance, so students should plan to file their own insurance. A walk-out statement summarizing fees for services provided is available upon request. 

Medical information is strictly confidential and may be released only with the written permission of the patient (or parent or guardian if the patient is under 18). The medical record is not accessible to anyone other than the professional staff of the UHC.

The UHC retains medical records for 10 years after last attending the university. Immunization records are kept indefinitely. To request copies of medical and or immunization records, please submit a Medical Release Authorization found on the forms page. Submit to uhc@southern.eduor fax 423.236.1713. 

Due to the concern for privacy and confidentiality for the patients being seen, it is the policy of the UHC not to employ student workers.

The UHC welcomes suggestions for improved patient care. To offer a comment or concern about treatment received, please submit it to our attention. Each member of the staff is a skilled professional concerned with providing quality health care.