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Parent Portal Help

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FREQUENTLY ASKED QUESTIONS

Yes (unless you already have a Southern username and password). The parent account gives you access to your student’s information and it’s our way of identifying you so their information remains secure.

No, you may access the Parent Portal by logging in with your existing Southern username and password.

Can’t remember your Southern username?

Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can’t remember your password?

You may reset your password here.


If you are a current or former Southern student or employee, you have a username already. If you can’t remember it, or cannot remember your password, we can help.

Can’t remember your Southern username?

Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can’t remember your password?

You may reset your password here.

If you are a current or former Southern student or employee, you probably have an existing Southern username. You can use it to access your student's information on the parent website.

Parent accounts are a specially designated account provided for those who have not been a student or employee.


If you have a Southern username but can’t remember it, call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

When your student grants you access to grades and financial information (from their My Access page on the Southern website), they also send you an invitation email with instructions for creating a parent account.

Parents can access their student’s financial information (eBills, payments, and payment plans) through our bill payment system called TouchNet. The system requires a separate account than the Southern parent account and authorization from the student for any account you wish to pay towards. You can access the bill payment system at southern.edu/payment.

Parent or student information may be updated by emailing the correct information to addresschange@southern.edu.

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records. Read more about FERPA laws » 

Student information is protected by FERPA laws. You may view financial and academic information only if your student has allowed you access.

Check with your student about getting access. Students grant permission on their My Access page on the Southern website.

If your student has granted you permission and is still not listed on your Parent Portal page, please contact the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707. 

NEED A HAND?

For a step-by-step explanation of the parent website or account-creation process, view these PDFs.

How to Use the Parent Site—PDF »

How to Create an Account—PDF »

Prefer to watch a video?

View a brief tutorial video at the bottom of this page.

Need more help?

For additional help, please call the
Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

 

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VIDEO TUTORIAL, ANYONE?

Easily make your way around the parent website by viewing these brief how-to videos.

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