Customer Service

Southern Adventist University works to provide best-in-class service to our customers. Below are the five service standards that each employee is expected to uphold in the workplace:

Linda calls every student who comes to the cafeteria by name.
Southern's Service Standards
  1. Initiate proactive interactions with colleagues, students, alumni, and other constituents, and strive to recognize and promote the other's significance.
  2. Engage others with presence, curiosity, and authentic service.
  3. Take ownership by pursuing and implementing the best possible solution that can be offered to resolve another persons needs.
  4. Seek opportunities to deliver exceptional service and to recognize the values of others.
  5. Ensure all the needs of the individual have been addressed and promote a positive relationship.