The Academic Support Team (AST) receives referrals from anyone (faculty, staff, dean,
adviser, students, parents, etc.).
Referrals can be made by: filling out the referral form online, calling Retention Services at 423.236.3400, or by email.
Referrals are initially assigned to the AST Chair, Cheri Durst, who connects with
the student and then assigns an Academic Support Manager (ASM) to continue the process.
Notification
Referral source is notified that their referral has been received and processed.
Contact attempts are made by phone, email, text, and with assistance from residence
hall deans.
Outcomes are reported to the referral source, professors, academic adviser, AST, parents
(if applicable), and Academic Review Committee.
Case Management
All academic probation students are automatically assigned to an ASM at the beginning
of the semester.
ASM gathers information from professors by sending Academic Progress Report survey
link.
ASM assesses the student's well-being and reviews grades along with academic progress
at each meeting.
ASM meets with students on a regular basis to develop a personalized action plan.
Every effort will be made to connect with students who have been referred, however,
we respect the student’s right to refuse services.