The Referral Process

1. Referral

• • The Student Success Team (SST) receives referrals submitted through our referral tracking system.

• • Referrals can be made by:filling out the SST Referral online, by calling our office at 423.236.2838. All Southern employees have access to our referral tracking system.
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  • Faculty can refer students using their class rosters or they can switch to their staff account and refer advisees or any other undergraduate student. 

• • Referrals are assigned as soon as possible. Freshmen are connected to the FYE staff and all other undergraduate students are assigned to Cheri Durst. If necessary, the student will be scheduled with a Student Success Manager (SSM) for follow-up.

2. Notification

• • Faculty receive an automated email as soon as a referral is created through their class roster.
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  • Employees will only be notified for clarification or additional information, if necessary.
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  • All other referrals may or may not be notified due to FERPA laws and privacy issues.

• • An automated email is sent to the student. Additional contact attempts are made by phone, email, text, and with assistance from residence hall deans, with the purpose of connecting the student to the appropriate resources.

• • Outcomes are reported to the Student Success Team referral source, professors, academic adviser, SST, parents (if applicable), and Academic Review Committee.

3. Case Management

• • All academic probation students are automatically assigned to an SSM at the beginning of the semester.

• • SSM assesses the student's well-being and reviews grades along with academic progress at each meeting.

• • SSM meets with students on a regular basis to develop a personalized action plan.

• • Every effort will be made to connect with students who have been referred, however, we respect the student’s right to refuse services.