The Referral Process

If you know a student who is struggling and may be at-risk of failing or withdrawing, please fill out the referral form.

  1. Referral
    • The Academic Support Team (AST) receives referrals from anyone (faculty, staff, dean, adviser, students, parents, etc.).
    • Referrals can be made by: filling out the referral form online, calling Retention Services at 423.236.3400, or by email.
    • Referrals are initially assigned to the AST Chair, Cheri Durst, who connects with the student and then assigns an Academic Support Manager (ASM) to continue the process.
  1. Notification
    • Referral source is notified that their referral has been received and processed.
    • Contact attempts are made by phone, email, text, and with assistance from residence hall deans.
    • Outcomes are reported to the referral source, professors, academic adviser, AST, parents (if applicable), and Academic Review Committee.
  1. Case Management
    • All academic probation students are automatically assigned to an ASM at the beginning of the semester.
    • ASM gathers information from professors by sending Academic Progress Report survey link.
    • ASM assesses the student's well-being and reviews grades along with academic progress at each meeting.
    • ASM meets with students on a regular basis to develop a personalized action plan.
    • Every effort will be made to connect with students who have been referred, however, we respect the student’s right to refuse services.