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VERIFYING YOUR EMAIL ACCOUNT TYPE

On October 1, 2018, off-campus access to IMAP, POP3, and SMTP protocols will be discontinued. 
Follow the guides below to ensure that your device is configured to use the Exchange protocol.

OUTLOOK ON WINDOWS


In Outlook, navigate to the file tab in the top left of the screen.

You should now see a banner that reads "Account Information." In the underneath the account information, if you do not see "Microsoft Exchange" listed as the account type as in below, you need to follow our tutorial on adding an exchange account to Outlook here.

OUTLOOK MAC


If you are using Outlook on a Mac, in Outlook navigate to the "Tools" menu in the top left of your screen and click it. In that drop down menu, click the last option "Accounts..."

Underneath the email address it should indicate "Exchange/Office 365 Account."
If not, please follow the instructions to configure the device to use Exchange.

IPHONE


If you are using an iOS device such as an iPhone or iPad, navigate to the settings app and scroll down until you locate the "Accounts & Passwords" menu.

In the "Accounts & Passwords" menu, locate your Southern email.

At the top of your screen in your Southern email settings, make sure that right above your Account it reads "Exchange."
If not, please follow the instructions to configure the device to use Exchange.

ANDROID

Due to the natural variation on the Android platform, this guide is focused on the Gmail app.


First, in the settings application, navigate to Cloud and Accounts.

Select Accounts.

If the account type is Exchange, the device is properly configured.
If not, please follow the instructions to configure the device to use Exchange.