APPOINTMENTS

Appointment Policies:

• All writing appointments are scheduled through our online scheduler at https://trac.e.southern.edu/.
• Writing appointments are 45 minutes in length.
• Students may schedule up to three appointments per week.
• Students may only schedule one appointment per day.
• Students who live locally should schedule a face-to-face appointment.
• Students who are not local may schedule an online appointment or use our eTutoring service.
• Students are expected to bring a hard copy of their paper with them to the appointment.
• Students may only bring one paper or project to an appointment.

Cancellation Policies:

• Students are expected to cancel their appointment at least one hour in advance. This allows another student to make an appointment at that time.
• Students may cancel their appointment by returning to the appointment on the online scheduler https://trac.e.southern.edu/and clicking on the “cancel this appointment” button at the bottom of the appointment form.
• If a student cannot access his/her appointment, the student may call the Writing Center and request that the appointment be canceled.
• If a student misses an appointment, the student will be marked as a no show.
• If a student is more than 15 minutes late to an appointment, the student will be marked as a no show.
• If a student is marked as a no show more than twice, the student’s account will be disabled. The student will need to speak with the director to get the account reactivated.

Reports and Evaluations:

• After each appointment, the tutor completes a report of the appointment. The student will receive an emailed copy of this report. The study may request that the report also be sent to a professor. 
• In an effort to ensure the quality of our writing center, after each appointment, students will be asked to complete a survey to request anonymous feedback on their tutoring experience.